Services Terms + Conditions
Last updated: 7 August 2026
1. Agreement
These Terms + Conditions apply to bicycle lessons, skills sessions, courses, guided rides and other bicycle-related activities provided by Pedal Set Go.
By making a booking, you confirm that you have read and accepted these Terms + Conditions, including the Important Risk Warning in section 7.
If the participant is under 18, their parent or legal guardian must make the booking and accept these Terms + Conditions on their behalf.
In these terms:
Pedal Set Go includes its owners, employees, instructors and authorised contractors.
Participant means the person taking part in an activity.
You means the person making the booking and, where applicable, the participant or the participant’s parent or legal guardian.
Activity includes any bicycle lesson, course, skills session, guided ride or other bicycle-related activity provided by Pedal Set Go.
2. Bicycle requirements
Unless Pedal Set Go provides the bicycle, you are responsible for ensuring that the participant’s bicycle is suitable for the activity, legally compliant, roadworthy and in safe working condition.
Pedal Set Go instructors may inspect a bicycle before or during an activity. An instructor may refuse, modify, pause or discontinue an activity if they reasonably consider the bicycle unsafe, unsuitable or hazardous.
A session affected by an unsafe, unsuitable or unroadworthy bicycle may not be eligible for a refund or additional training time.
Pedal Set Go instructors are not required to repair participants’ bicycles. However, an instructor may make minor adjustments to a participant’s bicycle where reasonably necessary for safety or learning.
For a participant under 18, their parent or legal guardian authorises Pedal Set Go to make these minor adjustments.
3. Helmet requirements
Each participant must wear an approved bicycle helmet that is correctly fitted and securely fastened.
The helmet must:
carry an identifying mark certifying compliance with a bicycle helmet standard currently approved in NSW
be suitable for bicycle riding
be in good repair and proper working condition
not have been damaged or involved in a crash.
Current approved helmet standards are listed by Transport for NSW.
Pedal Set Go may refuse, modify, pause or discontinue an activity if a participant does not have a compliant, correctly fitted and securely fastened helmet.
Participants must follow their instructor’s directions concerning correct helmet positioning and fastening.
4. Participant conduct and safety
Participants must:
follow all reasonable instructions given by Pedal Set Go instructors
behave respectfully towards instructors, other participants and members of the public
comply with applicable NSW road rules
tell the instructor if they do not understand an instruction or do not feel comfortable attempting an activity
avoid conduct that could place themselves or anybody else at unreasonable risk
not participate while affected by alcohol, illegal drugs or any substance that may impair their ability to participate safely.
An instructor may modify, pause or discontinue an activity because of unsafe or disruptive behaviour, failure to follow reasonable instructions or any other safety concern.
A session discontinued because of a participant’s unsafe or seriously disruptive conduct may not be eligible for a refund.
Learning to ride and developing bicycle skills require practice. Pedal Set Go does not guarantee that a participant will achieve a particular level of proficiency within a single session or specified period.
5. Health, medical conditions and medication
Bicycle riding involves physical exertion and may place additional demands on the heart, lungs, muscles and other parts of the body.
Before the activity, you must tell Pedal Set Go about any injury, medical condition, disability, allergy, medication, support requirement or other circumstance that may reasonably affect the participant’s safety or ability to participate.
This includes conditions that may be affected by physical exertion, stress, anxiety, heat, cold, air quality, pollen or other environmental conditions.
Participants are responsible for determining whether they are physically able to participate. A participant should obtain advice from a qualified health professional before participating if they:
have a heart, breathing, neurological or other relevant medical condition
have asthma or a history of severe allergic reactions
have experienced chest pain, fainting, unexplained breathlessness or dizziness
have a condition that may be affected by exercise, heat or stress
are returning to physical activity after an injury, illness or extended break
are unsure whether bicycle riding is medically appropriate for them.
Participants must bring any medication they may reasonably need during the activity, including prescribed inhalers, adrenaline injectors or other emergency medication.
The participant, or their parent, legal guardian or support person, is responsible for ensuring that required medication is available, current and accessible. Please tell the instructor where emergency medication is kept and provide any relevant action plan before the activity begins.
Pedal Set Go instructors do not provide medical advice and are not responsible for diagnosing a participant’s medical condition.
Pedal Set Go may modify, pause or discontinue an activity if an instructor reasonably believes that continuing could create an unacceptable safety risk.
Medical and support information will be handled in accordance with our Privacy Policy.
6. Clothing and personal belongings
Participants must wear clothing and enclosed footwear suitable for bicycle riding, the activity and the expected weather conditions.
Pedal Set Go may require unsuitable or loose items to be removed or secured before riding.
Participants are responsible for their personal belongings. Pedal Set Go is not responsible for loss, theft or damage except where liability cannot lawfully be excluded.
7. Important risk warning and acknowledgment
Bicycle riding is a physical and recreational activity that involves physical exertion and exposure to outdoor conditions. It carries inherent risks of falls, collisions, illness, serious injury and, in rare cases, death.
The general risks of participating include, but are not limited to:
losing balance or control of a bicycle
falling while mounting, dismounting, starting, stopping, turning or riding
colliding with people, bicycles, vehicles, fixed objects or other hazards
uneven, loose, slippery, wet, damaged or changing surfaces
potholes, kerbs, gutters, debris, branches and other surface hazards
changing weather, visibility, traffic or path conditions
mechanical or equipment failure
the actions, decisions or errors of the participant or other people
physical exertion, fatigue, muscle strain, dehydration or overexertion
exposure to heat, direct sunlight, cold, wind, rain, humidity, pollen, insects, air pollution or poor air quality
heat exhaustion, heatstroke, sunburn, hypothermia or other effects of exposure
shortness of breath, an asthma attack or another breathing difficulty
dizziness, fainting, nausea or loss of consciousness
stress, fear, anxiety, a panic episode or an anxiety-related physical response
an allergic reaction, including a severe allergic reaction
chest pain, an abnormal heart rhythm, a cardiac event or heart attack
aggravation of an existing injury, disability, illness or medical condition
an unexpected health event occurring during or after the activity
delayed access to medical assistance, particularly during an outdoor activity or guided ride
cuts, bruises, sprains, fractures, dental injuries, concussion, head or spinal injury, permanent disability or death
requiring first aid, ambulance transport, medical treatment or hospital treatment.
Some health events may occur without warning and may happen even when the participant has not previously been diagnosed with a relevant condition.
A participant may fall, become unwell or suffer an injury even when:
the activity is conducted in a traffic-free or controlled environment
the participant follows the instructor’s directions
an approved helmet and appropriate safety equipment are used
weather and environmental conditions have been assessed
Pedal Set Go and its instructors have taken reasonable precautions and exercised reasonable care and skill.
By making a booking and participating, you acknowledge that:
you have read and understood this risk warning
the participant is voluntarily choosing to participate
the participant accepts the inherent and obvious risks associated with bicycle riding, physical exertion and outdoor activity
the participant takes part at their own risk in relation to those inherent and obvious risks
wearing a helmet reduces, but does not eliminate, the risk of head injury
disclosing relevant health information assists Pedal Set Go to manage risk but cannot remove every risk
Pedal Set Go cannot guarantee that an activity will be free from falls, illness, injury, loss or damage.
For a participant under 18 or a participant who cannot understand this warning independently, their parent or legal guardian acknowledges and accepts this risk warning on their behalf.
This risk warning is intended to operate as a risk warning for the purposes of Division 5 of Part 1A of the Civil Liability Act 2002 (NSW) and any other applicable law.
8. Liability and acceptance of risk
To the maximum extent permitted by law, Pedal Set Go is not liable for personal injury, death, property damage, financial loss or other loss resulting from:
the materialisation of an inherent or obvious risk of bicycle riding
an ordinary fall, loss of balance or error by a participant
a participant’s failure to follow reasonable instructions
unsafe, unsuitable or improperly maintained equipment supplied by the participant
incorrect use, positioning or fastening of a participant’s helmet
a participant’s unsafe or unlawful conduct
the actions of another participant or third party
relevant health, medical or safety information not being disclosed before the activity.
This means that if Pedal Set Go and its instructors have taken reasonable care and a participant nevertheless falls, becomes injured or requires ambulance or hospital treatment because an inherent or obvious risk of bicycle riding materialises, Pedal Set Go will not be responsible to the extent permitted by law.
Nothing in these Terms + Conditions:
excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded
excludes liability for reckless conduct
excludes liability where doing so would be prohibited by the Australian Consumer Law or another applicable law.
The limitation of liability in these terms is intended to operate only to the maximum extent permitted by the Civil Liability Act 2002 (NSW), the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law and other applicable legislation.
9. Injury, first aid and emergency assistance
If a participant is injured or becomes unwell, Pedal Set Go may:
stop or modify the activity
provide first aid within the instructor’s level of training
contact the participant’s emergency contact
contact emergency services
request ambulance or other medical assistance.
By accepting these terms, you authorise Pedal Set Go to take reasonable emergency action where an instructor considers it necessary.
The participant or the participant’s parent or legal guardian is responsible for ambulance, hospital, medical and other treatment costs, except to the extent that Pedal Set Go is legally responsible for those costs.
Calling an ambulance, providing first aid or seeking medical assistance does not constitute an admission of liability by Pedal Set Go.
10. Weather and other safety conditions
Pedal Set Go may modify, postpone, reschedule or cancel an activity because of extreme weather, unsafe surfaces, air-quality concerns, emergency warnings or other conditions that could affect participant safety.
Where Pedal Set Go postpones or cancels an activity, we will offer a suitable alternative date or another remedy required by law.
Pedal Set Go is not responsible for additional costs incurred by participants because of a weather-related or safety-related change, except where liability cannot lawfully be excluded.
11. Payment
Full payment is required within 48 hours of making an online booking or before the activity begins, whichever occurs first.
A booking may not be confirmed until payment has been received.
Any additional costs or fees will be disclosed before they are charged.
12. Participant cancellations and rescheduling
Please contact Pedal Set Go as soon as possible if you need to cancel or reschedule.
More than 48 hours’ notice
A participant may reschedule a booking once without charge by providing more than 48 hours’ notice. The replacement date is subject to instructor availability.
After the first rescheduling, each additional request to change the date or time with more than 48 hours’ notice will incur a $35 rescheduling administration fee.
The rescheduling administration fee covers the time required to change instructor schedules, update booking records, communicate new arrangements and make the original appointment available to other participants.
The new date and time will not be confirmed until the rescheduling administration fee has been paid. Until confirmation is provided, the original booking arrangements remain in place.
Changes made by Pedal Set Go, including changes required because of weather, instructor availability or safety concerns, do not count as a participant rescheduling and will not incur a rescheduling administration fee.
Pedal Set Go may waive the fee in exceptional circumstances, including serious illness or an emergency. Supporting information may be requested where reasonable.
Any refund requested with more than 48 hours’ notice will be considered in accordance with these Terms + Conditions and any rights available under the Australian Consumer Law.
Less than 48 hours’ notice
A cancellation or request to reschedule made with less than 48 hours’ notice may result in forfeiture of the session fee. This reflects the instructor time reserved for the booking and the limited opportunity to offer that time to another participant.
At Pedal Set Go’s discretion, a late-cancelled session may be rescheduled instead of forfeited. If this option is offered and accepted, a $95 rebooking fee will apply.
Non-attendance
If a participant does not attend a booked activity and has not given notice, the session fee will be forfeited.
Pedal Set Go may offer a replacement booking at its discretion. If offered and accepted, a $95 rebooking fee will apply.
These conditions do not limit any rights or remedies available under the Australian Consumer Law.
13. Running late
Please contact Pedal Set Go as soon as possible if you expect to arrive late.
An instructor may not be able to extend the activity beyond its scheduled finish time. The full session fee will still apply.
If a participant is more than 15 minutes late and has not contacted Pedal Set Go, the session may be treated as a non-attendance and cancelled without a refund.
Where possible, the instructor may continue with the remaining scheduled time, but additional time is not guaranteed.
14. Pedal Set Go cancellations
If Pedal Set Go cannot provide a booked activity, we will offer an alternative date, a credit or a refund, as appropriate.
This section does not limit any rights or remedies available under the Australian Consumer Law.
15. Gift certificates
Purchased gift certificates are valid for three years from the date of issue, unless a longer period is stated.
Promotional or complimentary vouchers may have a shorter expiry period where permitted by law. Any shorter expiry period will be clearly stated when the voucher is issued.
Gift certificates are redeemable for their monetary value. If the price of the selected service has increased, the recipient may be required to pay the difference between the certificate’s remaining value and the current service price.
Cancellation, rescheduling and non-attendance conditions also apply to bookings made with gift certificates.
If a gift-certificate booking is cancelled with less than 48 hours’ notice or the participant does not attend, the amount allocated to that booking may be deducted from the certificate’s balance.
Where Pedal Set Go offers to reschedule a late-cancelled or missed gift-certificate booking, the $95 rebooking fee may be paid separately or deducted from the remaining gift-certificate balance.
Nothing in this section limits rights that cannot lawfully be excluded.
16. Personal information
Pedal Set Go may collect personal information including names, contact details, booking information, participant goals, learning requirements and relevant health or support information.
We collect and use this information to:
manage bookings and payments
communicate about booked activities
plan and safely deliver services
respond to questions and requests
comply with legal, insurance and administrative obligations.
Information may be shared with a council, workplace, school, funding body or community organisation where that organisation is funding, commissioning or administering the activity.
Where appropriate, participants will be informed about what information will be shared and why. We will only share information reasonably necessary for delivering, administering or evaluating the relevant program, unless a different disclosure is authorised or required by law.
Pedal Set Go does not sell personal information.
Further information is available in our Privacy Policy.
17. Communications and marketing
Pedal Set Go may send communications necessary to organise and deliver a booking.
We will only send newsletters or other marketing communications where the recipient has consented or where otherwise permitted by law.
Marketing recipients can unsubscribe at any time by using the unsubscribe link in the communication or contacting Pedal Set Go.
18. Photography and recordings
Pedal Set Go will obtain appropriate consent before using an identifiable participant’s photograph, video, testimonial or recording for promotional purposes.
A parent or legal guardian must provide consent for an identifiable participant under 18.
Declining promotional photography or recording will not prevent a participant from taking part unless recording is an essential and clearly disclosed component of the activity.
19. Changes to bookings or services
Pedal Set Go may make reasonable changes to an activity’s instructor, route, location, bicycle, content or format where required for safety, availability or effective service delivery.
We will tell affected participants about material changes as soon as reasonably practicable.
20. Changes to these terms
Pedal Set Go may update these Terms + Conditions from time to time.
The version applying to a booking will generally be the version published when the booking was made, unless a change is required by law or the participant agrees to the updated terms.
21. Governing law
These Terms + Conditions are governed by the laws of New South Wales, Australia.
22. Contacting Pedal Set Go
Questions about these Terms + Conditions, bookings, cancellations or participant requirements can be directed to:
Pedal Set Go
Email: hello@pedalsetgo.com.au
By making a booking, you confirm that you have read, understood and accepted these Terms + Conditions, including the Important Risk Warning.